ISO 9001 - Quality Management
ISO 9001 Standards
Out of all the ISO standards the ISO 9001 receives more enquiries than any other standard from customers. It also acts as a firm foundation for requirements of other standards under the new format of the ISO standards updates. ISO 9001 very much depends on an efficient and well set-up Quality Management System (QM) which, as its name suggests, concentrates on quality. By setting up processes and recording at every stage and focussing on good communication, both internally and with the customer, this helps to ensure that a high-quality product or service can be delivered. Not only is it applicable for all sizes of businesses in any type of industry but it also applies to all areas and all stages involved with every process. Below is a brief overview of some of the advantages of this standard: -
- Internationally recognised standard (A standard which is internationally recognised) – as the most widely known Quality Management standard globally, overseas businesses will be assured of the quality of your products or services. It can “give you the edge” over competitors who have not attained this standard.
- Improve your business through improved working practices – by having a Quality Management system in place this helps to show both the strong and weak areas of your business. Any areas of strength can be built upon and any areas of weakness can be dealt with by the setting up of processes to correct these weaknesses and to work towards an improved product or service. All of this helps the company to make savings, whether it be in time or energy. Wasted time and energy in business equates to wasted money!
- Demonstrate that you listen to your customers (Demonstrable improved focus on the customer) – as the customer’s requirements are paramount it is vital that there is good two-way communication between employees and the customer and that any problems are addressed. Should any complaints arise then procedures should be in place to deal with these. A happy customer is a returning customer!
- Better documentation (Monitoring and logging of procedures) – with proper documentation in place then any shortcomings can easily be highlighted so that they can be dealt with and that there is a record trail from start to finish. This helps to create an efficient workplace!
- Strong leadership - as the leadership management team are tasked with setting up the Quality Management System, putting the processes and goals in place, as well as managing the annual reviews then this should produce real commitment and involvement from management.
- Involving and motivating employees (Valuing your employees) – by allowing your employees to feel that they are valued members of a team, through giving them opportunities to make suggestions ie feedback, this can result in more efficient working practices being noted and therefore, acted upon.
- Continuous improvement – in your product or service is vital to the success of your business. Business never stands still, and no company should! A company needs to keep moving just to maintain its position in the market place and where many strive to be “ahead of the game”. Make sure that your company is not left behind!
ISO 9001 Requirements
The ISO 9001 2015 standard mainly comprises of eight parts in total, with five of these being compulsory, with the exception of the Product realisation section. As there are some features in that section which do not apply to certain industries a company is able to exclude the non-applicable parts. With regard to the five mandatory sections the main elements are as below: -
- Quality Management System – this system makes sure that essential procedures are put in place, and that with the commitment of both management and employees to the process that this will in turn produce high quality goods or services with focus on the customer’s needs.
- Management Responsibility – this section concentrates on the role of management in this process by ensuring that they are aware of their responsibilities in setting up an effective Quality Management System with firm policies and objectives in place, with the emphasis on quality. There needs to be good communication between management and employees so that employees are aware of their role within the process. Reviews need to be carried out annually.
- Resource Management – this section refers to the requirement for a company to provide adequate resources for the Quality Management System to be set up and to be run efficiently.
- Product Realisation – this deals with the various procedures that are in place to ensure that once the customer’s instructions are known, that these are followed from the concept through to the end product or service. It ensures that inspections and testing are carried out and that the product is monitored with all stages being recorded and kept.
- Measurement, Analysis and Improvement – this measures customer satisfaction and continually assesses the product or service and procedures in place and analyses the results to improve the product or to put right any problems. This shows how effective your Quality Management System is!
Apply for ISO 9001 Online
We know how time consuming and costly having an onsite auditor can be, that’s why we offer a completely online ISO application service.
Online ApplicationComplete our application form and we will guide you through the process of obtaining an ISO 9001 certification completely online – saving your business time and money in the process.
Fasktrack ApplicationWe also offer a service which means you can complete the certification process even faster!
See more information on how the ISO Certification Process works by clicking here.